General Order Information¶
The following general rules apply to ordering products via EOWEB® GeoPortal (EGP)
Note
With submission of an order via EOWEB® you accept the license agreements.
Note
Please note that the default “Order Name” is your account name. It is recommended to add a further specification to this name, but the characters to be used are restricted to the following range: A-Z, a-z, 0-9, -, _, / Other characters lead to an error situation which might stop the order processing.
Note
The contents of an order cannot be changed after order submission.
Note
Orders cannot be cancelled via EOWEB®. If you want to cancel an order, send an email to DFD-Orderdesk@dlr.de. The cancelling of future orders is accepted until 3 days before the acquisition time window opens.
Note
The Order Desk cannot change parameters of submitted orders. If your order needs a change, you have to request the order to be cancelled and resubmit the order.
Order Status¶
Order status and detailed status information are available at the order level and at the order item level. The following tables list all possible combinations.
Order Level¶
| Order Status | Detailed Status
Description
|
|---|---|
| orderCompleted | PROCESSED
Ordered products have been delivered and order processing is finished
|
| orderBeingProcessed | IN_PROCESSING
Order processing is ongoing
|
| orderBeingQuoted | –
Temporary internal status before order is accepted
|
| orderBeingCancelled | IN PROCESSING order cancelled by operator:
item failed with EXPIRED, ...
The data capture couldn’t be performed within the specified acquisition window due to competition with other data captures.
The order was therefore cancelled by the operator.
|
| orderNotValid | Diagnostic(.., “order options not valid”, order option check failed for item ..
The order options of at least one order item do not match the order options configured at the EOWEB® data server.
The order will be ignored
|
Order Item Level¶
| Order Item Status | Detailed Status
Description
|
|---|---|
| itemBeingProcessed | IN_PREPARATION
Order item is waiting to be processed
|
| itemBeingProcessed | IN_PROCESSING
Order item processing is ongoing
|
| itemBeingProcessed | PLANNED
ACQSTATUS:PLANNED|<acquisition time>|<downlink time>|<points>|0
The data capture is planned for execution at <acquisition time>.
Downlink of the data to the receiving station is
planned for execution at <downlink time>. However, product
delivery cannot be guaranteed due to possible problems in the
succeeding steps of the workflow.
|
| itemBeingProcessed | UNPLANNED
ACQSTATUS:UNPLANNED|0001-01-01T00:00:00.000|_|0
The data capture is not yet planned.
|
| itemBeingProcessed | COMPLETE
ACQSTATUS:COMPLETE|<acquisition time>|<downlink time>|<points>
The data capture is commanded at the satellite. The data will be captured at
the specified acquisition time. Downlink to the receiving station will be
performed at the specified downlink time. However, product delivery cannot be guaranteed due to
possible problems in the succeeding steps of the workflow.
|
| itemBeingProcessed | SCREENED
ACQSTATUS:SCREENED|<acquisition time>|<downlink time>|<points>
The data have been acquired and processed to Level 0.
The processing to L1b has not yet started. This is typically the case if the orbit type Science Orbit
has been requested, which is only generated some days after the acquisition.
|
| itemCompleted | SAR_PROCESSED
Internal status, product waiting for delivery
|
| itemCompleted | DELIVERED
ACQSTATUS:SAR_PROCESSED|<acquisition time>|<downlink time>|<points>
URLS: ftp(s)://....
The data were acquired at the specified acquisition time. Downlink to the
receiving station was performed at the specified downlink time. The order item
was delivered online. The delivery package is available at the given URL.
|
| itemBeingCancelled | IN PROCESSING order cancelled by operator:
item failed with EXPIRED, ...
The data capture couldn’t be performed within the specified acquisition window due to competition with other data captures.
The order item was therefore cancelled by the operator.
|
| itemBeingCancelled | SCREENED
ACQSTATUS:SCREENED|<acquisition time>|<downlink time>|<points>
item failed with SCREENED, QA_FAILED, qaResult=UNPROCESSIBLE
The data couldn’t be processed due to missing data quality after the data have been screened.
The order item was therefore cancelled by the operator.
|
| itemBeingCancelled | SAR_PROCESSED
ACQSTATUS:SAR_PROCESSED|<acquisition time>|<downlink time>|<points>
item failed with SAR_PROCESSED, QA_FAILED, qaResult=NOT_APPROVED
The order item was cancelled by the operator due to missing data quality after processing.
|
| itemBeingCancelled | FAILED
ACQSTATUS:SAR_PROCESSING_FAILED|<acquisition time>|<downlink time>|<points>
item failed with FAILED, sar_processing_failed ....
The data couldn’t be processed. The order item was cancelled by the operator.
|
| itemBeingCancelled | FAILED
ACQSTATUS:SCREENING_FAILED|<acquisition time>|<downlink time>|<points>
item failed with FAILED, screening_failed ....
The data couldn’t be screened. The reason could be: no acquisition, no replay, no downlink, no reception, corrupt signal, wrong keys, ...
The order item was therefore cancelled by the operator.
|
| itemBeingCancelled | FAILED
item failed with FAILED, failed ...
The data capture couldn’t be planned. The order item was therefore cancelled by the operator.
|
| itemBeingCancelled | OPEN
item failed with OPEN, Missing parameter ...
The data capture was cancelled by the operator due to a missing parameter within the order.
|
| itemBeingCancelled | UNPLANNED
ACQSTATUS:UNPLANNED|<acquisition time>|_|0
The data capture was cancelled on user request while in status UNPLANNED.
|
| itemBeingCancelled | IN_PREPARATION
The data capture was cancelled on user request while in status IN_PREPARATION.
|
| itemNotValid | Diagnostic(.., “order options not valid”, order option check failed for item ..
The order options of the order item do not match the order options configured at the EOWEB® data server.
The order will be ignored.
|
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